Purchasing tickets online FAQs:
- How do I purchase tickets online?
- Do you allocate seating for tickets bought online?
- How to use seat allocation
- When can I collect my tickets?
- Where do I collect my movie tickets?
- How secure are my credit card and other personal details?
- How many tickets can I buy online in one transaction?
- What methods of payment do you accept online?
- Can I buy tickets online less than an hour before a movie starts?
- Can I buy movie tickets for future dates?
- Once a purchase has been confirmed, can I make changes to my order or get a refund?
- If I don't collect my tickets will I still get charged?
- If I enter my credit card and the website crashes, will I get charged?
Restricted films
- What does restricted mean?
- Can I give permission for my child to watch a restricted film if they are under the age specified on the classification label?
- What forms of ID are accepted at the cinema for restricted films?
- When will I be asked to present my ID?
- Where can I find more information about the classification of films?
FAQ - Movie Money & Gift Cards
- How do I purchase Movie Money vouchers and Gift Cards online?
- How do I collect my Movie Money vouchers and Gift Cards?
- How many books of Movie Money vouchers and Gift Cards can I buy online in one transaction?
- I need to make a corporate purchase. How can I buy in bulk?
- How long do Movie Money vouchers and Gift Cards remain valid?
- Where can Movie Money vouchers and Gift Cards be used?
- What methods of payment do you accept online?
- How much does it cost for delivery?
- When can I expect my tickets to be delivered?
- The products I purchased have not arrived. Who can I contact?
- Once a purchase has been confirmed, can I make changes to my order or get a refund?
Gift Card only FAQ
- Can I choose the value of my Gift Card?
- What happens if the value of my purchase is more than the value on the card?
- If my purchase is less than the value of the card, do I receive change?
- Can I use a Gift Card to purchase tickets online?
- Can I top up the card with more value?
- What happens if I lose my card?
- Can I only use a Gold Class Gift Card in Gold Class?
- How long is my Gift Card valid for?
Purchasing tickets online FAQs
How do I purchase tickets online?
Purchasing tickets for sessions online is a simple process that allows you to buy tickets easily and securely using your credit card or Paypal. The process is quick and you can be assured the information you provide will be secure. To purchase tickets for the session you want, display session times by selecting Cinema and/or Movie or by using Quick Tickets.
Do you allocate seating for tickets bought online?
Where allocated seating applies, a cinema seating plan is displayed on the screen and you can choose where you want to sit. Note: The session where allocated seating applies is designated by a '*' on the top left-hand corner of the session time, example '*10:20 pm'
At sessions where there is no allocated seating, you will be able to choose your seat when you are at the cinema on a first in, first served basis.
How does Seat Allocation work?
For all allocated sessions (denoted by an “*” after the session time) and after you have chosen the types and number of tickets you wish to purchase, you will be presented with a graphical representation of the cinema seating layout. A grey “screen” image is at the top of the page which represents the screen location within the cinema.
A key denoting the three types of seats can also be found above the screen image. Grey seats are currently available to be purchased, red seats have already been booked, and green are the seat/s that you have been automatically assigned by the system. To change these simply click on available grey seats which will change them to green. Once happy with the selection click next to progress the purchasing process. NB the system will not allow you to choose seats which leave 1 seat gaps between the selection and seats already purchased, although a 2 seat gap is allowed.
When and where do I collect my movie tickets?
After purchasing your tickets online, you can collect them at any time (even several days in advance) from the cinemas complex you made the booking for.
Collect your tickets from the cinema you have booked to attend. Collect your tickets from either a kiosk in cinema or the main counter. When you pick up your tickets, it is important that you use the same card that you made the booking with. It is a good idea to present the booking confirmation page, or booking number.
How secure are my credit card and other personal details?
Our online ticketing system has security measures in place to protect the customer from loss, misuse and alteration of the information under our control. The secure server software, Secure Socket Layers (SSL) is among the best available for secure commerce transactions. When exchanging personal data, such as your credit card number, your name, email address, etc., this data is encrypted, so it is incomprehensible when sent across the Internet.
When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details.
How many tickets can I buy online in one transaction?
The total number of tickets that can be purchased online in one transaction cannot exceed 10. This is to assist with security and prevention of fraud.
What methods of payment can I use online?
We accept the following major credit cards: Visa, Mastercard, AMEX and Diners. As well as the following 'digital wallet' applications: PayPal & MasterPass
Can I buy tickets online less than an hour before a movie starts?
Tickets for all sessions can be purchased with a credit card, right up to the session starting time.
Can I buy movie tickets for future dates?
Absolutely, whether you want to avoid the queues for blockbuster movies or book in advance for a movie. Depending on the day of the week, the website may only provide details for screenings today and tomorrow. Session times for the movie week commencing on Thursday are released to the web on the Tuesday/Wednesday. Most movies will show between 2 and 9 days of session times that can be booked. Blockbuster movies can go on sale on the web up to 6 weeks in advance, so keep your eye on the website for the big releases.
Once a purchase has been confirmed, can I make changes to my order or get a refund?
No. All tickets sold are done so on a no refund, exchange or cancellation basis. You must agree to these conditions when a purchase is made. Please ensure all details are correct at the time of purchase so no problems arise.
If I don't collect my tickets will I still get charged?
Yes. Your credit card will be charged the full price of the tickets.
If I enter my credit card and the website crashes, will I get charged?
No. Your booking is not confirmed until you have received your booking confirmation and reference number.
How do I book a wheelchair space?
The wheelchair allocated seats are unavailable online. This is to ensure that they are not taken by those who don't require them. If you require a wheelchair space please phone the cinema prior to arriving and they will secure a space for you.
Restricted films
What does restricted mean?
It is illegal to sell, hire, show or give a restricted (R13, R15, R16, R18) film to anyone under the age specified on the classification label. Suitable photographic identification is required.
Can I give permission for my child to watch a restricted film if they are under the age specified on the classification label?
No. A parent cannot give children permission to watch a restricted film if they are underage. This includes babies.
What forms of ID are accepted at the cinema for restricted films?
Driver license, Passport, Student ID Card, HANZ 18+ Card
When will I be asked to present my ID?
You will be asked to present your ID when purchasing tickets at the counter, collecting an online booking, and before entering the cinema.
Where can I find more information about the classification of films?
Please visit the New Zealand Classification website here.
MOVIE MONEY AND GIFT CARDS
How do I purchase Movie Money vouchers and Gift Cards online?
Purchasing Movie Money vouchers and Gift Cards online with your credit card is quick, easy and secure. Simply go to the Gift Shop section linked in the footer of our website, and click on the items you would like to purchase. You will need a credit card to charge these to and your order will be processed within 3 working days.
How do I collect my Movie Money vouchers and Gift Cards?
Your Movie Money vouchers and Gift Cards will be couriered to the delivery address you provide when making your purchase online. This can be either your address or the recipient's.
How many books of Movie Money vouchers and Gift Cards can I buy online in one transaction?
There is no limit to the number of books of Movie Money you can purchase on-line, Gift Cards can be purchased up to the value of $200.
I need to make a corporate purchase. How can I buy in bulk?
For bulk purchases, please contact our Corporate Sales team via email on [email protected]
How long do Movie Money vouchers and Gift Cards remain valid?
Movie Money vouchers and Gift Cards remain valid for 12 months from date of purchase.
Where can Movie Money vouchers and Gift Cards be used?
Movie Money vouchers are valid at any EVENT and Rialto Cinemas (Newmarket and Dunedin) for any session, any time. Movie Money vouchers may also be accepted at independent cinemas nationwide at their discretion. Click here to view participating locations that accept Movie Money.
Movie Money vouchers are not valid for IMAX, 3D, Gold Class, Cinema Deluxe, Movie Marathons, and special events or in conjunction with any special promotional screenings.
Gift Cards can be used at any session at all EVENT and Rialto Cinemas (Newmarket and Dunedin). The expiry date displayed is not extendable and vouchers are not refundable or redeemable for cash.
Can Movie Money Vouchers and Gift Cards by used to buy tickets online?
All gift cards can now be used to book online, excluding gift cards purchased through Gift Station.
What methods of payment do you accept online?
We accept the following major credit cards - Visa, Mastercard, AMEX and Diners. As well as the following 'digital wallet' applications: PayPal & MasterPass.
How much does it cost for delivery?
Standard courier and handling charge of $5.50* applies to all Movie Money voucher and Gift Card online transactions. (* subject to change. Prices are correct at time of publishing of these FAQs.)
When can I expect my tickets to be delivered?
Goods will be delivered by courier and should arrive within 3 working days.
The products I purchased have not arrived. Who can I contact?
If your order does not arrive within the estimated time frame, please go to eventcinemasnz.kayako.com and quote your order reference number for assistance.
Once a purchase has been confirmed, can I make changes to my order or get a refund?
No. All Movie Money vouchers and Gift Cards sold online are done so on a 'no refund, return or cancellation' basis. You must agree to these conditions when a purchase is made. Please ensure all your details are correct at the time of purchase, so no problems arise.
Gift Card only FAQs
Can I choose the value of my Gift Card?
There are set values online of $15, $20, $30, and $50. If you purchase in cinema, you can choose any amount from $15 through to $200.
What happens if the value of my purchase is more than the value on the card?
You will need to pay the remaining amount by another method of payment